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Policies and Procedures

Return Policy

You can return unworn merchandise to us within 15 days of your date of purchase. All merchandise must be returned with its original packaging and in the same condition you received it, in order to receive a full refund. Please also include a copy of your packing slip, which arrived with your order. You can also include a copy of the email confirmation that you received after placing your order online. Shipping charges are not refundable. In order to process your return, please contact our Customer Service dept at CustomerService@PlanetBuff.com before hand, to obtain a Return Authorization number. In the situation where you had received FREE SHIPPING, if the return of your BUFF®s brings you under the FREE SHIPPING threshold(product cost only), you will be credited back the return of your BUFF®s, less the shipping amount of your order. If you had received a FREE Gift with your purchase based on a promotion we were having at that time, you would need to either return it with your return package, or you will be charged for it at the time of us processing your return.

During the 2015 Holiday Shopping Season, our return policy will be extended until Monday January 25th, 2016. All returns must be back to us by that date, inclusive of obtaining a Return Authorization #. You can obtain a RA# by calling us @ 858-750-2288 or by emailing us @ CustomerService@PlanetBuff.com. If we receive a return back without an authorized Return #, your package may be refused and returned to you by the United States Postal Service!

We Reserve the Right to not ship an Order Received Direct Thru the Internet

We reserve the right to not ship an order received thru direct internet purchase if we have any concerns about credit card fraud, incorrect pricing, computer issues or any issue that we deem objective to PlanetBuff.

Exchange Policy

In case you would like to exchange any merchandise, please contact us at CustomerService@PlanetBuff.com . All exchanged merchandise must be unworn and sent back to us with its original packaging. Please also include a copy of your packing slip, which arrived with your order. You can also include a copy of the email order confirmation that you received after placing your order online. PlanetBuff will pay USPS 1st Class freight back to you(USA & Canada only) on all exchanged merchandise for the 1st exchange only. If there are any additional exchanges on the same order, we will charge your purchasing credit card the appropriate shipping amount. All exchanged product requires a return authorization # in advance, and must be returned to us within 15 days of purchase. On large group purchases of 10 units or more, PlanetBuff will not pay shipping back to you, assuming you received Free Shipping the 1st time.

Exchange Procedure

Please contact us at CustomerService@PlanetBuff.com  to expedite your request. See above Exchange Policy section for details.

Returns Policy

You can return unworn merchandise to us within 15 days of your date of purchase. All merchandise must be returned with its original packaging and in the same condition you received it, in order to receive a full refund. Please also include a copy of your packing slip, which arrived with your order. You can also include a copy of the email confirmation that you received after placing your order online. Shipping charges are not refundable.  In order to process your return, please contact our Customer Service dept at CustomerService@PlanetBuff.com  before hand, to obtain a Return Authorization number. In the situation where you had received FREE SHIPPING, if the return of your BUFF®s brings you under the FREE SHIPPING threshold(product cost only), you will be credited back the return of your BUFF®s, less the shipping amount of your order. If you had received a FREE Gift with your purchase based on a promotion we were having at that time, you would need to either return it with your return package, or you will be charged for it at the time of us processing your return.

Refused or Cancelled Order Policy

We will refund your monies upon request for refused or cancelled orders, less the shipping charges and a flat fee of $5.00 to cover all transactions fees that PlanetBuff would receive from the credit card companies. Refused or cancelled orders greater than 4 units will be charged a fee of 8% of the total dollar value of your order, to cover all the credit card fees that PlanetBuff would incur. If you received FREE SHIPPING on your order, we will have to charge you for that amount as USPS Shipping Fees are non refundable to PlanetBuff from USPS.

Large Orders Return Policy

For any order 5 units or more returned, there will be a 15% restocking fee. plus the cost of shipping should the return fall under the Free Shipping threshold.

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